Seven days to decide it is right for you.
7-day refund window.
If the Koh Tao Pack is not useful for you, email us within seven days of purchase and we will refund the order. Include the email address used at checkout so we can find the Stripe purchase.
How to request one.
Send your request to [email protected]. A short reason helps us improve the product, but is not required for a standard refund inside the seven-day window.
Bulk codes.
Bulk-code purchases for partner shops may use separate written terms. If no separate terms apply, contact us and we will handle refund questions case by case.
Timing.
Approved refunds are processed through Stripe. Your bank or card issuer controls how quickly the money appears back on your statement.
Review before payments go live: consumer refund rules, digital content cancellation wording, and bulk-code exceptions.